It my previous post, I described what ITIL® is, and from that you can see that it is not something you can just do. Now, I am hardly an expert on ITIL, but I will try to use my understanding of the framework to see how it can be applied to smaller shops to improve their IT services.
I believe there are four mains areas that can be targeted for implementing ITIL in a smaller IT organization. The four areas are best summarized by the questions they strive to answer - How are we doing? Where does the business want us to be? How do we get there? How do we keep improving?